Refund policy

Exchange Policy

At Cinder and Smoke Candle Company, each product is carefully hand-poured and inspected before shipment. Due to the handmade nature of our products, we currently offer exchanges only.

Exchanges

We accept exchanges for items that meet the following conditions:

• Item must be unused
• Item must be undamaged
• Item must be in its original manufactured condition
• Exchange request must be made within 7 days of delivery (you can adjust this timeframe if desired)

Items that have been burned, used, altered, or damaged after delivery are not eligible for exchange.

Non-Returnable Items

The following items are not eligible for exchange:

• Used candles or wax products
• Custom or personalized orders
• Sale or clearance items
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

cinderandsmokecandles@gmail.com

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will work quickly to make it right.

Exchange Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us

For exchange requests or questions regarding your order, please contact us at:

Cinder and Smoke Candle Company
cinderandsmokecandle.com
cinderandsmokecandles@gmail.com
910-624-6112